Shipping policy
At THEO MICHAEL BARRETT, we specialize in premium New Zealand fresh and frozen seafood. To ensure your ocean-sourced products arrive fresh, safe, and in perfect condition, we have established strict standardized shipping and processing rules for all domestic and international orders. Please review our full shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. Our team strictly inspects, packages, and seals all seafood products before shipment to lock in freshness. We strive to process your orders promptly to minimize waiting time and ensure you receive your premium seafood as quickly as possible.
2. International Shipping & Delivery Time
We provide reliable worldwide shipping services for our New Zealand seafood products. Standard international delivery generally takes 7–14 business days, depending on the destination country, local logistics efficiency, and peak shipping seasons.
For customers with urgent needs, expedited shipping options are available at checkout to shorten delivery time. All seafood shipments are prioritized to guarantee product freshness during transportation.
3. Shipping Cost Calculation & Transparency
We support real-time shipping fee calculation for all orders. Shipping costs are automatically generated based on your order’s total weight, product type (fresh/frozen seafood), and delivery destination.
The final and exact shipping fee will be clearly displayed at the checkout page before you complete payment. There are no hidden fees or extra charges for any of our shipments.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
Customs policies vary greatly from country to country. We highly recommend all customers check their local import regulations for seafood products before placing an order to avoid unexpected fees or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized cold-chain and shockproof packaging solutions for all orders. We use high-strength insulated packaging, ice packs, and sealed protective materials to keep fresh and frozen seafood at stable temperatures throughout transit, effectively preventing damage, deterioration, or leakage.
For high-value orders, we provide optional shipping insurance that can be selected at checkout. Shipping insurance covers accidental loss or damage during delivery, bringing you extra shopping security and peace of mind.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and product condition immediately upon receiving your order. If you receive packages with severe deformation, breakage, leakage, or obvious product damage, please take clear photos of the issue and refuse to sign for the parcel, then contact our customer support team right away.
If you find any product quality problems, defects, or freshness issues after signing for the order, please submit a support request with detailed photos or videos within 48 hours of delivery. Our team will verify your case quickly and provide reasonable solutions including refund, replacement, or other after-sales support in accordance with the actual situation.
7. Professional Customer Support
If you have any inquiries regarding order processing, shipping status, cold-chain transportation, customs clearance, or after-delivery issues, our professional customer service team is always ready to help.
Feel free to contact us via email or phone for timely and professional assistance. We will reply to all valid inquiries within 24 working hours.
Thank you for choosing THEO MICHAEL BARRETT. We are committed to optimizing our cold-chain logistics and shipping service, delivering fresh, authentic New Zealand seafood and a worry-free shopping experience to every global customer.